Returns / Refunds
Returning an item to us couldn’t be easier! Please return back to us unworn and with its original packaging with labels/tags intact for an exchange or a refund (excluding Lingerie/underwear)
A refund will be issued by the original payment method, to the value of the item printed on the invoice.
All customers should ensure their return contains their name, address, order number and a brief note about the return. All items must be sent back via recorded delivery. This is also specified on the Delivery Note that comes inside Order packages.
Non-European Union Customers should also ensure that their return parcel is clearly marked RETURNED GOODS or GOODS FOR EXCHANGE as otherwise Customs duty and local tax becomes payable. If this occurs we will refuse to accept the return package or will request you to pay the costs.
We keep as much stock as possible, so we can supply your order quickly..Usually within 24/48 hours... However...
Some items are made to order, these are clearly indicated on the item pages with information on delivery times. All made to order items take 14 days to be made.
- United Kingdom delivery is £4 on all orders.
- Worldwide delivery is £8.95 (GBP) per order (its more for some items due to wieght).
- We offer combined postage for multiple items.
- Orders are always sent "signed for delivery".
- We ship to card holder’s billing address as well as your advised address.
- We reserve the right not to fulfil orders from certain countries where we have experienced instances of fraud.
Gift Vouchers/Credit Notes
- Gift vouchers can be ordered online and are ideal for last minute presents.
- Vouchers and Notes are valid for 365 days from date produced.
Online ordering and your security
The website operates a shopping cart. Select the item you want, choose options (Size/Colour/Quantity/etc) and add to shopping cart. On check-out you will be taken to the shipping and payment method page followed by a payment page. Orders are encrypted for your security and we operate under a secure server and never hold any credit card information of any customer, We take security seriously and you should to. Never enclose credit card details in emails to us. If we email you about your credit card, we will only specify the last four digits of the card number, nothing else.
- All prices are in United Kingdom pounds sterling (GBP) but you can select Euros or USD from the right top side when viewing any item.
- Or Please use the currency converter to work out the price in your currency.
- We accept Paypal, UK personal cheques / UK postal orders, online transfers, MasterCard, Access, Visa, Barclaycard, Delta, Solo, and Switch Cards. We do not store credit card details nor do we share customer details with any 3rd parties.
- Payment option via Paypal is available so you can pay with or without any registration via paypal.
- You can also pay cash on bank counter, please call us for bank details or you can find the details in conditions of use section.
Xmas exchanges extended duration is 60 days for all orders placed in Nov and Dec.
We offer a standard 30 day return policy starting when you receive your items. Please order with care, and contact us in case of any query you may have regarding selecting a right size item. We appreciate some customers may buy the items for partners as a surprise gifts and may like to check how particular designers sizes run, please email us or call us regarding selecting a right size, Asking before you order can often save yourself and us time and money.
- Should you need to cancel an order please email or telephone us or send the item back enclosing your contact number and details.
- Made to order items are non returnable or refundable...but we do offer alterations if needed.
- Orders placed with special offers / promitional prices and discounts will not be refunded but customers are welcome to exchange or have a Credit note for any future orders.
- To comply with the United Kingdom’s Distance Selling Regulations all other items are refundable/exchangeable provided we are notified and item is returned in its orignal condition within 7 days of receipt (20 days for International orders). Items must not have been worn and be in their original packaging. If exchanging, please let us know the new size or alternative item required so it can be sourced while the item is on its way back, thus limiting delays.
Exchanging Corsets or swaps
Corsets should be tried on over a t-shirt and not laced tight when trying for size as corsets quickly form the shape of your body when tightlaced. We will exchange corsets for an alternative size, but only when the corset is returned in brand new condition in original packaging. A corset that has been tight laced rather than gently tried for size will not be exchanged. We will exchange your corset once for an alternative size, corsets are not refundable.
We reserve the right to cancel, suspend or delay delivery of an order without being liable for any loss or damage if the supply of the goods is prevented or delayed for circumstances beyond our control. If you have questions about a garment please contact us before you order, we are always happy to help. Our exchange and returns policy is designed to protect our customers and keep our costs and consequent prices down.
We welcome customers suggestions at all times, whether related to an item you'd like us to stock, or feedback on packaging or payment methods.
The content of this website (www.leatherotics.co.uk) is registered copyright. Unauthorised use/infringemet of our images or website content is illegal.
P O BOX 9068
Tel: +44 (0)800 195 9941